Privacy Policy
Last Updated: November 3, 2026
This Privacy Policy describes how Flux-ocean collects, uses, stores, and protects personal information provided by visitors to our website and clients who engage our services.
Information We Collect
Information You Provide Directly
When you submit an inquiry form, request a consultation, or engage our services, we collect:
- Full name and contact information including email address
- Details about your banking relationships and transaction patterns
- Service preferences and specific consultation requirements
- Financial information necessary to perform the requested analysis
- Communications exchanged during the consultation process
Information Collected Automatically
When you visit our website, certain information is collected automatically through standard web technologies:
- IP address and general geographic location
- Browser type and version
- Pages visited and time spent on each page
- Referring website or search terms used to find our site
- Device type and operating system
How We Use Your Information
Personal information collected is used for the following purposes:
- Responding to inquiries and providing requested consultations
- Performing the analytical and advisory services you engage us to deliver
- Communicating about your service engagement, including updates and recommendations
- Improving our website functionality and user experience
- Complying with legal obligations and regulatory requirements
- Maintaining records of professional engagements as required by business practice standards
Information Sharing and Disclosure
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
We may share your information in the following limited circumstances:
- With your explicit consent for specific purposes
- With professional service providers who assist in delivering our services, subject to confidentiality agreements
- When required by law, court order, or regulatory authority
- To protect our legal rights or defend against legal claims
- In connection with a business transaction such as a merger or acquisition, with appropriate safeguards
Data Security
We implement reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encrypted data transmission for sensitive information
- Access controls limiting data availability to authorized personnel only
- Regular security assessments and updates to our systems
- Secure storage of physical and electronic records
Despite these precautions, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but maintain industry-standard protections.
Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law or professional standards.
Specifically:
- Inquiry form submissions are retained for two years from the date of submission
- Client engagement records are maintained for seven years following service completion
- Financial analysis data is securely destroyed three years after engagement conclusion
- Website analytics data is aggregated and anonymized after 18 months
Your Rights and Choices
Depending on your location and applicable laws, you may have the following rights regarding your personal information:
- Access: Request copies of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information, subject to legal retention requirements
- Restriction: Request that we limit how we use your information
- Objection: Object to certain types of processing of your information
- Portability: Receive your information in a structured, commonly used format
To exercise these rights, contact us using the information provided in the Contact section below. We will respond to requests within the timeframes required by applicable law.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance user experience and analyze site usage. For detailed information about our cookie practices, please review our Cookies Policy.
Third-Party Links
Our website may contain links to external sites not operated by Flux-ocean. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any external sites you visit.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. Updates will be posted on this page with a revised "Last Updated" date. Material changes will be communicated to active clients via email.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected information from a minor, we will take steps to delete it promptly.
Contact Information
For questions, concerns, or requests related to this Privacy Policy or our data practices, please contact:
Flux-ocean
Level 14, Collins Tower
483 Collins Street
Melbourne VIC 3000
Australia
Email: [email protected]
Australian Privacy Principles
As an Australian-based organization, we comply with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This includes requirements for transparent handling of personal information, appropriate security measures, and individual access rights.
If you believe we have not adequately addressed a privacy concern, you have the right to lodge a complaint with the Office of the Australian Information Commissioner.